Support

We're here to help. Choose the best way to reach us below.

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Customer issue

Open a private issue tied to your account so we can reference your subscription and reply on this same page. Sign in to start a new issue or read replies to your existing ones.

Sign in to open a customer issue

GitHub Discussions

Have a question, idea, or want to share how you use Btelo? Join the community discussion — anyone can read, an account is only needed to post.

Open GitHub Discussions

Email

For private inquiries, billing or account questions, or anything you'd prefer not to post publicly. We reply within a few business days.

[email protected]

Products covered

This support page covers the Btelo.com platform itself plus every product shipped under it — including any new products we add in the future.

… and any other product we ship under the Btelo.com platform in the future.

FAQ

Common questions

  1. 01

    How do I report a bug?

    Sign in and open a customer issue above. Include your OS, app version, and steps to reproduce — the more specific, the faster we can fix it. Public bug discussions are also welcome in GitHub Discussions.

  2. 02

    How do I request a feature?

    Start a thread in GitHub Discussions, or — if you'd rather keep it private — open a customer issue after signing in. Describe what you'd like and why it would be useful.

  3. 03

    How do I restore a subscription I already paid for?

    Where you bought the subscription decides how you restore it:

    Bought inside a specific app (Apple or Google in-app purchase)

    Open that app on the same device, sign in with the account you used to subscribe, and tap "Restore Subscription". The app talks to Apple or Google directly to re-link your entitlement.

    Bought on the Btelo platform (multi-product bundle)

    Sign in here on btelo.com and open your Profile page. Your active subscription, products covered, and renewal date are all listed under your account settings.

    Open Profile →

    Still not seeing it? Open a customer issue above and attach the receipt or order email — we'll re-link it manually.

  4. 04

    I have a billing or account question.

    Open a customer issue above so we can reference your account and reply privately on this same page.

  5. 05

    How fast will I get a reply?

    We aim to reply within 1–3 business days. Customer issues get an in-app reply you can read on this page; email goes back to your inbox.